I know something's wrong. I'm just not sure what.

Most IT problems don't arrive with a label.
Whether something's clearly broken or just nagging at you, tell us what you're experiencing and we'll work out what needs fixing.

Ready to talk it through? Get in touch
Not sure where to start?

Click a problem below to see our approach. View everything or browse by category.

Email & file sharing
Our team can't reliably share files - everyone's working off different versions

Passing USB sticks around the office or emailing files to the person sitting next to you? Or spending hours updating a presentation to find out you've worked on the old version?

We can audit your environment and migrate you to a fully collaberative environemnt, either Cloud-based or local onsite. You gain secure, centralised storage, version control and simple collaberative work.

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Emails we send keep ending up in people's spam folders

Having to call clients to get them to fish your emails out of their Junk mail folders? Did you sent out a marketing campaign and email delivery has gone a bit pear-shaped afterwards?

We'll make the necessary changes to fix your email environment and sender reputation to bring email back into client inboxes, where it belongs.

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My emails on my phone don't match what I see on my computer

Do you swear blind you sent that client email but can't find it, only to discover it a week later in sent items on your mobile?
Or you're out on the road and need the address of your next meeting but realise that email isn't on your phone so you have to call your colleague in the office to login to your desktop.

We can set you up so that everything is in sync: your email, your calendar, your contacts, all accessible on you mobile, desktop and whatever other devices you use. You need multiple staff to monitor the same mailboxes? You can have that too.

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Someone clicked a suspicious email - I don't know if we've been compromised

Don't wait to find out. If you're lucky it might only be a compromised mailbox, which if you you catch and remediate early enough is comepltely recoverable. But you don't want to ignore it.

We assess what happened, contain any damage, and put measures in place to prevent it recurring.

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We have Microsoft 365 but I don't think we're getting everything out of it

You're probably right. Most businesses use email and not much else. Depending on which licenses you have, you may have access to Teams, SharePoint, OneDrive, device management and advanced security features - all of which you're paying for whether you use them or not.

We can audit what you have and help you get proper value from it.

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Infrastructure & projects
We're moving office and need everything set up and working from day one

Office moves are one of the most common IT crises we're called in to rescue - usually because IT was an afterthought in the planning process.

We work best when we're involved early: assessing the new space, coordinating with building management, bringing in structured cabling partners where needed, and making sure connectivity, devices, and systems are ready before your staff arrive.

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We want to move our office server into the cloud

Moving from on-premise to cloud isn't always straightforward - some applications have cloud versions that work well, others require a hosted server environment rather than a true cloud deployment.

We assess your specific application, advise on the realistic options, and manage the migration.

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Our office PCs are old and need replacing - I don't know where to start

We handle device procurement, setup, and deployment as part of a managed refresh - specifying the right hardware for your needs, configuring each device before it arrives on desks, migrating user data, and disposing of old equipment responsibly.

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Windows Updates keep breaking my system

Windows Updates are a common source of disruption in smaller businesses - unexpected restarts, slow running systems, and in the worst case if they fail then that can be all sorts of fun and games.

We can manage patching across your estate, testing updates before deployment and controlling when they're applied, so you're not caught out by an update that breaks something critical.

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Getting started with IT support
We don't have any IT support and need someone we can actually call

A lot of small businesses run without any formal IT support until something goes wrong - at which point they find out how exposed they were. We offer monthly support plans that give you a named IT partner you can call, alongside proactive monitoring and management that means fewer things go wrong in the first place.

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Our current IT company takes too long to respond and I've had enough

Slow response times are the most common reason businesses switch IT providers. If you're at that point, a conversation with us costs nothing. We can give you a clear picture of what a switch would involve, how long it would take, and what it would cost - without any obligation to proceed.

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Connectivity
Our office internet is slow and it's affecting everything we do

it's tempting to simply pay your ISP for a faster internet connection but that doesn't fix the problem if it's caused by internal networking problems.

We diagnose the cause, can reconfigure your existing equipment and where necessary, install new hardware or supply and manage business broadband or leased lines - so your connection is handled by the same people who support everything that runs on it.

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We need mobile data solutions for staff working away from the office

We supply and manage mobile data solutions for businesses whose staff work on the road, on site, or from client premises - managed through us alongside your other IT, rather than through a separate telecoms supplier.

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Security
Someone clicked a scam email - I need to know how bad it is

The first step is establishing what happened and whether anything was accessed or exfiltrated.

We assess the affected account and device, check for signs of compromise such as forwarding rules or unauthorised access, contain any damage, and advise on next steps to prevent a recurrence.

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A supplier is requiring us to get Cyber Essentials certified

Cyber Essentials is increasingly a prerequisite for working with larger organisations, public sector bodies, and for insurers.

Working with our partners we assess your current position against the Cyber Essentials controls, identify any gaps, help you remediate them, and support you through the certification process.

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I don't know if our data is properly backed up

Backing up your data is a start and where most people stop, but a backup that's never been tested is not a backup you can rely on.

We audit your current backup position, verify you're backing up what you think you're backing up, identify gaps - particularly around Microsoft 365 data, which is not automatically backed up by Microsoft - and can deploy a managed backup solution covering all of your onsite and Cloud data, complete with regular restore testing.

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Don't see your problem listed?

Get in touch anyway - if it's an IT problem we've almost certainly seen it or something like it before.
Call us 020 3515 5150 or drop us a message.

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